Our delivery partners will attempt to deliver your order three times.
Sometimes there may be problems finding or accessing the delivery address, and if attempts fail, the order will be returned.
Sometimes an order is damaged during transport and cannot be delivered.
You should be able to check the reason why it was returned using the tracking link you received in the shipping email.
If, for any reason, they are unable to do so, they will leave you a delivery notice informing you that your order has been returned to us.
Unfortunately, an order that has been returned to us by the carrier cannot be reshipped to our customers, but will be fully refunded once the warehouse team has processed it.
If you need these items, we will ask you to place a new order.