We are sorry to hear that you have not received your package. It is possible that the delivery person left the package in a safe place or with a neighbor.
Please check the outside of your property; the package may have been left in a safe place. It's also helpful to check the delivery information in the tracking app, as delivery photos taken by the driver can help you identify where the package was left.
We also ask you to check with your neighbors to see if the driver left the package at their house.
If you still need help after checking the points above, please contact our customer service team who will be happy to assist you.