1 - Check the estimated delivery date
The estimated delivery date is indicated in the emails we send you. This date is calculated based on the time you placed your order and the delivery service you selected (for example, next day).
Please note that this is only an estimated delivery date. We make every effort to ensure your order arrives on time by this date, but please bear in mind that delivery times may be longer, especially during peak periods.
2 - My order has been shipped, but I have not received it yet.
You can track your package using the tracking link. If you're looking for this link, you'll find it here:
- In the emails we send you to confirm the shipment of your order.
- In your order history, in My Account, by clicking on Order Tracking.
Most of the carriers we work with will keep you updated on the progress of your order via email. If, for any reason, you are not home, they will let you know that they attempted delivery and will provide you with further instructions.