We strive to process all returns as quickly as possible so you can receive your refund. If you arranged your return through our returns portal, you should receive a "Your return has been received" email within one week of returning the item, but sometimes it can take longer.
Please allow up to 14 days for your items to be inspected and refunds processed. You can usually track your return if you have the carrier's tracking information.
You will receive an "Order Cancelled" email once the refund has been processed, which may take between 2 and 5 business days to appear in your account. All refunds will be issued via the same payment method used for the original order.
If your order was paid for in whole or in part by a gift card or e-voucher, the refund will be issued as a gift card or e-voucher, up to the value of the gift card you used. Any remaining funds will then be refunded to your other payment methods. If you haven't received your e-voucher, please check your spam/junk mail folder for an "Order Refunded" email.
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