Comment pouvons-nous vous aider?

With our Black Friday promotion you can receive a Black Friday voucher to spend on future purchases by placing a qualifying order.  

You must use the same email address/account when placing a qualifying order. 

There is a limit on the amount of vouchers you can qualify for (please see the Terms & Conditions for further details). 

There are no brand exclusions and the spend can be inclusive of full price and/or sale items. 

Qualifying spend does not apply to: 

• Orders placed before or after the Promotion Period 
• Pre-order items  
• The full value of any purchase made using another promotion or discount code (e.g where a product is subject to a buy one get one free offer or discounted, only the amount paid will be included in the Qualified Spend)  
• The value of any gift card, voucher or credit note  
• The purchase of any gift card  
• Delivery charges 

If items from a qualifying order are cancelled for a reason not requested by you this does not affect your eligibility. However, if a cancelation is requested by you, this will affect your eligibility. 

The promotion will run from 21st November 2025 until 11:59pm 4th December 2025. 

The full terms and conditions for the Black Friday promotion can be found on our website. 

For Online Orders: 

Here is what to expect after placing your order…  

If you paid using Frasers Plus 

1. From the 8th December 2025, we will automatically assess your order to confirm if it qualifies for the promotion. 
2. We will send a further email to you at that time to confirm if you qualified. 
3. If you do qualify, you can expect to receive your Black Friday Voucher email from Monday 8th December 2025 (please allow up to 7 working days from the date of order dispatch/ collection). 

If you paid using any other payment method (not Frasers Plus) 

1. From the 5th January 2026, we will automatically assess your order to confirm if it qualifies for the promotion. 
2. We will send a further email to you at that time to confirm if you qualified. 
3. If you do qualify, you can expect to receive your Black Friday Voucher email from Monday 5th January 2026 (please allow up to 7 working days from the date of order dispatch/ collection). 

Please note the Black Friday promotion is assessed automatically. Our Customer Service team will not be able to confirm your eligibility or speed the process up for you. We appreciate your patience. 

For In-Store Orders:  

You'll receive a physical Black Friday voucher at the till when you place your order. Please keep this voucher safe as we cannot replace lost vouchers. 

Your Black Friday voucher can be redeemed when shopping online or in-Store from the activation date which will be printed on your voucher receipt: 

You paid using Frasers Plus – Voucher active from 8th December 2025, and it will remain valid for two years.  

You paid using any other payment method (not Frasers Plus) – Voucher active from 5th January 2026, and it will remain valid for two years.

If you’re unsure if your order qualifies, please go ahead and check that your order meets the following criteria- 

• Your order was placed between 00:01 (GMT) 21st November 2025 and 23:59 (GMT) 4th December 2025, with a total above the qualifying amount (see Terms & Conditions).  
• Pre-order items are excluded from the qualifying total. If your order includes any pre-order products, their value will not count towards the promotion total. 
• The qualifying order total must reflect the payable amount for goods only; delivery charge, discount codes, gift card values, and similar deductions do not apply. 
• You have not exceeded the maximum number of vouchers allowed during this promotion (see Terms & Conditions). If you've placed multiple orders throughout the promotion, all spend during the period will accumulate towards the vouchers limit. 

All Vouchers are valid from the activation date, for two years. 

The full terms and conditions for the Black Friday promotion can be found on our website. 

Please note the Black Friday promotion is assessed automatically. Our Customer Service team will not be able to confirm your eligibility or speed the process up for you. We appreciate your patience. 

The date the voucher can be used will depend on the payment method you used for your order. 

• If you paid using Frasers Plus – Voucher active from 8th December 2025, and it will remain valid for two years.  
• If you paid using any other payment method (not Frasers Plus) – Voucher active from 5th January 2026, and it will remain valid for two years.  

You can redeem your voucher when shopping online or in-store. 

If an order qualifies for a Black Friday voucher and one or more products within that order are later returned, the voucher will be cancelled should the total spend lower your qualifying spend. 

If the voucher is used ahead of any items being returned, at the time your return is processed in our warehouse the value of the used voucher will be deducted from any refund amount relating to such return.